Reading, Surfing the Internet

• Bachelor of Business Administration – Banking University of Ho Chi Minh City
• Certificate of Training Officer
• Certificate of Content Marketing
• IELTS 6.0
• TESOL

ENGLISH TEACHER

(6/2017 – present)

≡ Teach English at elementary and pre-intermediate levels

≡ Teach English in group or one by one

≡ Creates all course materials, including quizzes and reading samples

≡ Focuses on improving students’ grammar, listening, writing and speaking skills

PROGRAM OFFICER

Asian Institute of Technology

(10/2018 – present)

≡ Coordinate and oversees the day-to-day management of supplies, equipment, and facilities for the organization.
≡ Manage the schedule/calendar, arrange public and in-house training classes

≡ Receive the training requirements of companies, partners as PVN, EVN…

≡ Making travel arrangements, serves as primary point of administrative contact between customer and coordinator, individuals, other offices…

≡ Administer multiple digital accounts, including developing, implementing of Google Ads, Facebook Ads…

≡ Created, planned social media marketing, managed social media presence on Facebook, LinkedIn, website….

≡ Plan the fieldtrip: visit construction sites, companies, meeting with representatives….
≡   Respond to faculties, students request related to academic issues, complaints. Follow up Invoice Issue, Tuition and Fee for students.
≡ Support in some important events as design poster, flyer, prepare for event logistics….

CUSTOMER SERVICE OFFICER

RMIT Vietnam

(07/2016-06/2017) (short-term contract)

• Arrange and organize soft skill classes, prepare the training materials
• Resolved customer concerns, answering approximately more 100 emails, phones, face-to-face questions everyday.
• Provided front line library customer service including loans, service desk administrative tasks….
• Maintained supply of material resources, stationery, office supplies and equipment, managed all the payment as taxi, water, food….Undertaked other administrative duties
• Make reports monthly, quarterly. Travel bookings for staff within the office

CUSTOMER SERVICE OFFICER

Vietnam-Australia Society English Centre

04/2014-06/2015

• Advise customers about the English courses in the center, answer customers’ queries by phone, email, or face-to-face
• Taking the feedback of student, find the solution to improve and deal with all the complains
• To manage and arrange the class, and make the training materials, teaching report, student list,…
• To manage reception desk: incoming/outcoming phonecalls,mails,…
• Purchase work equipment & goods for office, maintain the good condition of the office, manage the stationery, property of the center
• Teaching primary and starter class